Solutions for Incident Management
Take control of major project incidents and stop them becoming a crisis. Our incident management specialists are used to saving brand and company reputations by controlling and mitigating damage.
We’re troubleshooters. Our specialists are trained and experienced professionals, working in many industries at all levels – we understand what is involved in rescuing a project from the brink of failure, which has hit serious problems and needs to be rescued, or the damage mitigated.
How we do it
We work fast, cleanly and robustly
We will stop and mitigate the incident by taking control and ownership. We will undertake root cause analysis and ensure that the incident and appropriate management procedures are integrated, leveraging the full extent of risk management within your organisation.
We will implement Risk Frameworks and use our huge experience of retrieving projects to understand and take the necessary actions so the crisis is averted.
Major event/Crisis response
Major event/Crisis analysis
We provide instant assistance based on analysis of critical situations either as planned mitigation or incident resolution.
Major event/Crisis planning
We provide consultancy and practical assistance in planning for major production or commercially impacting events.
Major event/Crisis solutions design
We will assist your organisation with crisis resolution and contingency planning to enable continuity of services.
Major event/Crisis leadership
We are experts in Leadership – professionally qualified and highly experienced – so we can assist with organisational change planning and design. We can also take ownership of your problems and issues in order to allow your staff to carry on with their own work, maintaining full services to customers and clients.
Project recovery
C.A.L.M methodology
We will provide professional Training & Consultancy in this unique and highly regarded methodology.
Projects that go wrong
Immediate support and professional management to take ownership of your failing project – we will and design a resolution and ultimate delivery.
Recovering projects that go wrong
We will find a method/route to deliver your project as required and agreed.
We don’t believe in failure – but sometimes you need a new approach and radical thinking to redefine and deliver a project that isn’t working.
Project recovery
We provide full recovery services: from a re-analysis of the requirements, a new definition of delivery success and an iterative method of project resolution
Business continuity
Scenario Planning and Contingency Design
We run workshops with you to produce real life scenarios and develop contingent countermeasures and “actions on” processes.
Disaster Recovery Management & Planning
We run workshops with you to develop contingent countermeasures and “actions on” processes.
Business Continuity Planning
We run workshops with you to develop a plan of action to ensure continuing project activities, or planned obsolescence.
Incident Management
For all Internal and External issues.
Negotiate & Agree –
- Joint methods of working.
- Time, Cost and Benefits.
- Action.
(C)ontrol
Take control and assess.
Establish –
- Safety of personnel, systems and any other functions or services.
- Isolation of the situation.
- Set up of a mitigation team.
- Mitigation of the immediate impact.
KICK OFF PRE-SET PLANS for DR & BCP.
(A)ssessment
Initial “As Is” analysis.
Define –
- The issues and any impacts.
- Scenario replication if at all possible to allow full assessment of the issue.
Strategic problem?
- As part of the analysis carry out a deep dive into the root cause of the issue.
See also: A2D Problem Resolution
(L)eadership
Maintain tight controls.
Provide –
- Logging for all actions.
- Inclusive and proactive communications at regular intervals.
- Management through to completion.
- Thorough testing prior to completion.
(M)anagement
Implement resolution.
Realise –
- Hand over to BAU operational Problem Management post mitigation.
- And establish an agreed exit strategy.
Receive expert insights
Case studies
We helped them with some critical aspects of FSA compliance requirements, in a very short time frame, which enabled them to successfully comply and be offered for sale to JP Morgan.
As part of the systems integration of Chase and Fleming into JP Morgan the need for a common Voice Platform had been overlooked. We set up a powerful system in all their sites in a very short period of time.
A service promised in a high profile advertising campaign could not be supplied. We developed an internal structure and work process to facilitate it, and within a short timescale we were able to deliver it, so the campaign was not wasted.
We helped an NPD programme catch up and meet deadlines, after it had fallen seriously behind target and risked failing.
Their Disaster Recovery and Business Continuity Planning needed to be demonstrated and proven to the FSA and the industry as a whole.
We were requested to resolve their looming data processing and storage crisis. So we put a temporary system in place, analysed the options available and consequently specified and designed a new data center for their rapidly growing corporate requirements.
We ensured that Y2K contingency measures were realistic and acted upon, while at the same time establishing robust contingency plans and environments.
An FSA compliance requirement had exposed an issue of potentially great magnitude. We were required to resolve the issue in a very short pace of time, simultaneously ensuring that the original project reached a satisfactory conclusion.