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Solutions for Incident Management

Take control of major project incidents and stop them becoming a crisis. Our incident management specialists are used to saving brand and company reputations by controlling and mitigating damage.

We’re troubleshooters. Our specialists are trained and experienced professionals, working in many industries at all levels – we understand what is involved in rescuing a project from the brink of failure, which has hit serious problems and needs to be rescued, or the damage mitigated.

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How we do it

We work fast, cleanly and robustly

We will stop and mitigate the incident by taking control and ownership. We will undertake root cause analysis and ensure that the incident and appropriate management procedures are integrated, leveraging the full extent of risk management within your organisation.

We will implement Risk Frameworks and use our huge experience of retrieving projects to understand and take the necessary actions so the crisis is averted.

Major event/Crisis response

Major event/Crisis analysis

We provide instant assistance based on analysis of critical situations either as planned mitigation or incident resolution.

Major event/Crisis planning

We provide consultancy and practical assistance in planning for major production or commercially impacting events.

Major event/Crisis solutions design

We will assist your organisation with crisis resolution and contingency planning to enable continuity of services.

Major event/Crisis leadership

We are experts in Leadership – professionally qualified and highly experienced – so we can assist with organisational change planning and design. We can also take ownership of your problems and issues in order to allow your staff to carry on with their own work, maintaining full services to customers and clients.

Project recovery

C.A.L.M methodology

We will provide professional Training & Consultancy in this unique and highly regarded methodology.

Projects that go wrong

Immediate support and professional management to take ownership of your failing project – we will and design a resolution and ultimate delivery.

Recovering projects that go wrong

We will find a method/route to deliver your project as required and agreed.

We don’t believe in failure – but sometimes you need a new approach and radical thinking to redefine and deliver a project that isn’t working.

Project recovery

We provide full recovery services: from a re-analysis of the requirements, a new definition of delivery success and an iterative method of project resolution

Business continuity

Scenario Planning and Contingency Design

We run workshops with you to produce real life scenarios and develop contingent countermeasures and “actions on” processes.

Disaster Recovery Management & Planning

We run workshops with you to develop contingent countermeasures and “actions on” processes.

Business Continuity Planning

We run workshops with you to develop a plan of action to ensure continuing project activities, or planned obsolescence.

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Incident Management

For all Internal and External issues.

Negotiate & Agree –

  • Joint methods of working.
  • Time, Cost and Benefits.
  • Action.
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(C)ontrol

Take control and assess.

Establish –

  • Safety of personnel, systems and any other functions or services.
  • Isolation of the situation.
  • Set up of a mitigation team.
  • Mitigation of the immediate impact.

KICK OFF PRE-SET PLANS for DR & BCP.

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(A)ssessment

Initial “As Is” analysis.

Define –

  • The issues and any impacts.
  • Scenario replication if at all possible to allow full assessment of the issue.

Strategic problem?

  • As part of the analysis carry out a deep dive into the root cause of the issue.

See also: A2D Problem Resolution

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(L)eadership

Maintain tight controls.

Provide –

  • Logging for all actions.
  • Inclusive and proactive communications at regular intervals.
  • Management through to completion.
  • Thorough testing prior to completion.
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(M)anagement

Implement resolution.

Realise –

  • Hand over to BAU operational Problem Management post mitigation.
  • And establish an agreed exit strategy.

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